Frequently Asked Questions (FAQs)
About 96in
Why should I choose 96in for sports betting?
96in offers a safe, easy-to-use platform with a wide range of sports betting options, fast deposits and withdrawals, and a strong focus on user security. We provide a seamless experience for both new and experienced bettors, with 24/7 customer support and multiple payment methods.
Does 96in have a valid license?
Yes, 96in operates under a Curacao eGaming license, ensuring a regulated and secure betting environment for all users.
What languages does 96in support?
Our platform supports English, Hindi, Telugu, Bengali, Malayalam, and Kannada, making it accessible to a wide range of Indian users.
Are there any country restrictions on 96in?
96in is available to users in India and several other countries. However, some regions may have restrictions due to local laws. Please check your local regulations before registering.
What are the opening hours for 96in?
96in is available 24/7, allowing you to place bets and access customer support at any time.
Account & Registration
How do I register on 96in?
Visit 96in.com and click the “Sign Up” button. Fill in your details, including name, email, phone number, and create a password. Complete the KYC verification process by submitting valid identity proof.
What documents are required for KYC verification?
You need to submit a valid government-issued ID (Aadhaar Card, PAN Card, Passport, or Driver’s License) and proof of address. This ensures account security and faster withdrawals.
Can I have multiple accounts on 96in?
No, each user is allowed only one account. Creating multiple accounts violates our terms and conditions and may result in account suspension.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page, enter your registered email or phone number, and follow the instructions sent to you to reset your password.
Deposits & Payment Methods
What is the minimum deposit amount on 96in?
The minimum deposit amount is ₹200, making it accessible for all types of bettors.
What payment methods do you accept?
We accept Indian Rupees (INR) and cryptocurrency (USDT, BTC, BCH, ETH) through various methods including:
- Net Banking
- Mobile Banking (UPI, PhonePe, Google Pay, Paytm)
- Digital Wallets (Paytm, Skrill, Neteller)
- Crypto Wallets
How long does it take for deposits to reflect in my account?
Most deposit methods are instant. Funds deposited via UPI, digital wallets, and crypto typically reflect within minutes. Bank transfers may take 1-3 business days depending on your bank.
Are there any fees for making deposits?
96in does not charge any deposit fees. However, your payment provider or bank may charge transaction fees.
Can I deposit using credit cards?
Deposit options may vary. Please check the “Deposit” section in your account for the most current payment methods available to you.
Withdrawals & Payouts
How much time does withdrawal take?
Withdrawal times depend on the payment method selected. Most withdrawals are processed within 5 to 10 minutes for UPI and digital wallets. Crypto withdrawals typically take under 1 hour. Bank transfers may take 1-3 business days.
What is the minimum withdrawal amount?
Please check your account’s withdrawal section for the current minimum withdrawal limit, which may vary based on your payment method.
How do I withdraw my winnings?
Go to the “Withdrawal” or “Cashier” section in your account, select your preferred withdrawal method, enter the amount, and confirm. Ensure your KYC is completed for faster processing.
Why is my withdrawal taking longer than expected?
Delays can occur due to incomplete KYC verification, unfulfilled bonus wagering requirements, or withdrawal amounts exceeding daily limits. Contact customer support if your withdrawal takes longer than the stated processing time.
Are there any withdrawal fees?
96in processes withdrawals without additional charges. However, some payment providers may charge their own transaction fees.
Can I withdraw my deposit and bonus together?
You can withdraw your deposit balance at any time. However, bonus funds typically need to meet wagering requirements before withdrawal. Check the specific terms of each bonus offer.
How many withdrawals can I make per day?
Withdrawal limits may apply based on your account status and payment method. Check your account dashboard for specific limits.
Bonuses & Promotions
What welcome bonus do you offer?
New users can claim a welcome bonus of up to ₹10,000 (100% match on first deposit). Terms and conditions apply, including wagering requirements.
How do I claim my welcome bonus?
Register an account, make your first deposit of at least ₹200, and the bonus will be automatically credited to your bonus account. Some promotions may require a bonus code.
What are wagering requirements?
Wagering requirements refer to the number of times you must bet your bonus amount before you can withdraw it. For example, a 5x wagering requirement on a ₹1,000 bonus means you must place bets totaling ₹5,000.
Can I withdraw my deposit if I have an active bonus?
Yes, you can withdraw your deposit balance at any time, even with an active bonus. However, withdrawing may forfeit your bonus.
Do all deposit methods qualify for bonuses?
Most deposit methods qualify, but some promotions may exclude certain payment methods like e-wallets or prepaid cards. Check each bonus’s terms and conditions.
How long is my bonus valid?
Bonus validity periods vary. Most bonuses are valid for 15-30 days. Check the specific promotion’s terms for exact expiry dates.
Sports Betting
What sports can I bet on?
You can bet on cricket (IPL, T20, Test matches), football, kabaddi, tennis, basketball, volleyball, horse racing, and e-sports.
Do you offer live betting?
Yes, we offer live in-play betting with real-time odds on ongoing matches and events.
What is the minimum bet amount?
The minimum bet amount varies by sport and market. Generally, you can place bets starting from ₹10-₹50.
How do I place a bet?
Browse available sports, select your event, choose your betting market, enter your stake amount, and confirm your bet.
Can I cancel a bet after placing it?
Once a bet is confirmed, it generally cannot be cancelled. However, some platforms offer “cash out” options for certain bets before the event concludes.
Security & Privacy
How does 96in protect my personal information?
We use industry-standard SSL encryption to protect all user data and financial transactions. We never share your personal information with third parties without your consent.
Is my money safe on 96in?
Yes, all funds are held securely in segregated accounts. We promote a two-step verification process through KYC and valid identity proof to ensure account security.
What should I do if I suspect unauthorized access to my account?
Immediately contact our customer support team through live chat, email, or WhatsApp. Change your password and enable two-factor authentication if available.
Customer Support
How can I contact customer support?
We offer multiple communication channels:
- Live Chat (available on the website)
- Email: [support email]
- Telegram
Our support team is available 24/7 to assist you.
How quickly will I get a response from customer support?
Live chat typically responds within minutes. Email inquiries are usually answered within 24 hours.
In which languages is customer support available?
Customer support is available in English, Hindi, Telugu, Bengali, Malayalam, and Kannada.
Mobile App
Is there a 96in mobile app?
Yes, we offer a mobile app for Android and iOS devices for convenient betting on the go.
How do I download the 96in app?
Visit our website from your mobile browser and follow the download instructions for your device (Android or iOS).
Is the mobile app safe to use?
Yes, our mobile app uses the same security measures as our website, including SSL encryption and secure payment processing.
Responsible Gambling
Do you promote responsible gambling?
Yes, we are committed to responsible gambling. We offer tools like deposit limits, self-exclusion options, and reality checks to help users gamble responsibly.
How can I set betting limits?
You can set daily, weekly, or monthly deposit and betting limits in your account settings under “Responsible Gambling” or by contacting customer support.
What if I think I have a gambling problem?
If you feel you may have a gambling problem, please use our self-exclusion tools or contact organizations like Gamblers Anonymous India for support.
Technical Issues
The website is not loading. What should I do?
Try clearing your browser cache, checking your internet connection, or accessing the site from a different browser or device. If the problem persists, contact customer support.
I’m having trouble placing a bet. What should I do?
Ensure you have sufficient balance in your account and that you meet any minimum bet requirements. If issues continue, contact customer support with details about the error.
Can I access 96in from any location in India?
While 96in is accessible across India, please be aware that some states have specific regulations regarding online betting. It’s your responsibility to ensure compliance with local laws.